Refund policy

Returns Policy

We want you (and your dog) to absolutely love your Coverly purchase. If for any reason it’s not quite right, we’re here to help.

Covers

• We accept returns on all covers, provided they are unused and in their original condition.
• Your first return or exchange is completely free — we’ll cover the shipping for you.
• For any subsequent returns or exchanges, standard shipping costs may apply.

Beds

• We accept returns on beds only if they are still in their original packaging.
• Due to the nature of the packaging, we’re unable to accept returns on beds that have been opened.
• Faulty Products

If your cover arrives damaged or has a defect, please contact our customer service team within 14 days of receiving your order. We may request details and photos of the issue. Once confirmed, we’ll offer either a replacement or a full refund, whichever you prefer.

Return Process

To initiate a return, please email us at hello@thecoverly.com.au with your order number, a description of the issue, and any relevant photos. Our team will respond promptly to assist you.